Frequently Asked Questions

What is a Rewards Card and how is it used?
Where can I use the Rewards Card?
Is a Rewards Card a credit card?
Do I need to sign an agreement?
Rewards Card Fee Schedule
What do I do if my Rewards Card doesn't have enough money on it for my purchase?
How do I ensure that my Rewards Card will be accepted at restaurants, hair salons and other service locations?
Buying Gas?
What happens if I need to return an item?
What if a purchase is declined?
Does my Rewards Card have an expiration date?
How do I check the Rewards Card balance and access customer service?
What happens if my Rewards Card is lost or stolen?
What if I want to make an Internet, Mail or Phone Order Purchase?

Basic Product Information

What is a Rewards Card and how is it used?

A Rewards Card is prepaid card issued by Elan Financial Services that is loaded with value and given to you as authorized and determined solely by an organization on a loyalty, award or promotional basis. A Rewards Card cannot be purchased by a general consumer. [Back to Top]

Where can I use the Rewards Card?

You can use your card when making purchases from any merchant that accepts Visa debit cards. You will not be able to use the Rewards Card for ATM withdrawals.[Back to Top]

Is a Rewards Card a credit card?

No, the Rewards Card is a prepaid Visa or MasterCard debit card that carries a fixed amount of funds determined at the time of issuance. Each time the Rewards Card is used, the purchase amount is deducted from the balance. Additional value cannot be added to your Rewards Card.[Back to Top]

Do I need to sign an agreement?

Each Rewards Card is distributed with a Rewards Card agreement. This agreement fully explains the terms and conditions regarding the use of the Rewards Card. This agreement can also be viewed online. The Rewards Card recipient accepts the conditions by either signing the back of the Rewards Card or using the Rewards Card.[Back to Top]

Rewards Card Fees

Administrative Fee $2.50 (waived first 12 months) Fee is not assessed until after the first 12 months
Telephone Service Fee


first two unassisted calls are free
$0.50 each additional unassisted call
$1.00 on all calls to service representatives
Web Site Customer Service Fee Unlimited FREE access at www.quickcardconnect.com
Rewards Card Replacement Fee $15.00 (if replaced any time before expiration)
Foreign Transaction Fee A fee of up to 3%
See Terms and Conditions for complete fee schedule.[Back to Top]

Using the Rewards Card for Purchases

What do I do if my Rewards Card doesn't have enough money on it for my purchase?

If there is not enough money on your Rewards Card to cover the full amount of a desired purchase ask the merchant to split the transaction between the remaining balance and another form of payment. Tell the cashier how much money is on your Rewards Card since many merchants cannot determine the remaining value on your Rewards Card.[Back to Top]

How do I ensure that my Rewards Card will be accepted at restaurants, hair salons and other service locations?

Most restaurants, salons, and other service locations assume you will be adding a tip to your tab. You can ensure your Rewards Card will be accepted by making sure your Rewards Card's balance is 20% greater than the purchase amount. The actual tip that you enter on the receipt will replace the assumed 20% tip when the transaction is applied to the Rewards Card.[Back to Top]

Buying Gas?

Pay inside for gas purchases. Do not pay at the pump. Always tell the operator how much you would like taken from your Rewards Card. When you pay at the pump $75 is automatically deducted from your Rewards Card until the actual transaction posts (usually within three days). If you have less than $75 on your Rewards Card, your transaction will be declined at the pump.[Back to Top]

What happens if I need to return an item?

Merchandise returns and refund policies vary by merchant. If a credit is issued to your Rewards Card, the credit may not be added to the available funds for up to seven business days. Check your balance regularly to determine when your Rewards Card has been credited for the return.[Back to Top]

What if a purchase is declined?

Your Rewards Card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on your Rewards Card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the Rewards Card at some merchants - for example, restaurants, mail-order companies, and cruise lines - requires the Rewards Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.[Back to Top]

Does my Rewards Card have an expiration date?

Yes, your Rewards Card plastic does expire and the expiration date is indicated on the front of your Rewards Card.[Back to Top]

Customer Service

How do I check the Rewards Card balance and access customer service?

Web: Balance information and transaction histories are available 24 hours a day, free of charge, online at www.quickcardconnect.com.

Phone: Telephone customer service is available 24 hours a day at 1-866-466-8095. A fee may apply.[Back to Top]

What happens if my Rewards Card is lost or stolen?

You must call 1-866-466-8095 to report the card as lost or stolen. You will be required to provide your name, Rewards Card number, original value, and transaction history.  The Rewards Card will be replaced for a fee of $15.00.[Back to Top]

What if I want to make an Internet, Mail or Phone Order Purchase?

Internet, mail or phone order purchases may require that we have the name and address of the Rewards Card owner on file.  If you wish to make an Internet, mail or phone order purchase, you will need to go to www.quickcardconnect.com and enter your name and address prior to performing an Internet, mail or phone order transaction.[Back to Top]